Frequently Asked Questions
Everything you need to know about shopping with OzMobiles
What kind of warranty comes with my device?
All devices purchased from OzMobiles come with a standard 12-month warranty that covers any manufacturing defects or hardware malfunctions.
How do you test the quality of used phones?
Every device undergoes a rigorous 72-point inspection process by our certified technicians to ensure 100% functionality and battery health before being listed.
When will my order be shipped?
Orders placed before 2:00 PM AEST on business days are typically dispatched the same day via Express Post for the fastest possible delivery.
What is your return policy if I change my mind?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it for a refund or exchange, provided it is in its original condition.
Are your devices network unlocked?
Yes, every smartphone and tablet we sell is fully network unlocked, meaning they are compatible with any service provider worldwide.
Do you offer buy now, pay later options?
We support several flexible payment methods including Afterpay, Zip, and LatitudePay, allowing you to split your purchase into manageable interest-free installments.