Returns & Exchanges
At OzMobiles, we want you to be completely satisfied with your refurbished tech, which is why we offer a 30-day return period and a 12-month warranty on all devices. If your item is faulty or you have changed your mind, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Device
Ensure all personal data is wiped, iCloud or Google accounts are removed, and the device is securely packed in its original packaging or a sturdy box.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any Australia Post location.
Inspection and Refund
Once our technicians verify the device condition, we will process your refund or dispatch your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing